Something caught your eye? Here’s a list of our most frequently asked questions at Better Moves Physiotherapy.

What is Physio?
Physiotherapy is a practice in which we assess your movement to help restore, enhance and improve optimal movement. We can put in place preventative management strategies, injury management plans and strength and conditioning programs after a thorough assessment is performed.
What is the difference between Physio/Osteo/Chiro/Myo?
Physio: We assess your movements and biomechanics and use exercise and/or manual treatment to restore improve and enhance optimal movement. We focus on how the musculoskeletal system can be causing or be at risk of injury.

Osteo: An osteo will look mainly at your bone structure and alignment. Through assessment they may do manual treatment and/or exercise programs

Chiro: A chiro focusses a lot on your spinal alignment as does manual “adjustments” to restore alignment. They focus on the bony structure before muscular influence on the joint.

Myo: A therapist who has done further education in massage to assist with tight and painful muscular areas.They often work in conjuction with the other therapists.

What is Dry Needling?
Dry Needling is a western technique stemmed from acupuncture to treat myofascial pain. Myofascial pain is pain that produces local and referred pain to parts of the body. It is often felt as a “ropey” or hardened area within a muscle, usually accompanied with tenderness. It involves insertion of a needle into the trigger point until they are inactivated. This allows increased blood flow to the area and a production of chemicals released by the central nervous area to enhance analgesia. Often results are quick acting leaving the patient with reduced pain and more range of motion.
Is it okay to see two different types of therapists at once (Physio and Osteo)?
When someone is seeing two different (non complementary) therapists in terms of they way we treat is based on different theories it is hard to decipher what is beneficial and what isn’t. If you have been seeing {insert therapy type} for a while i’d ask that just at this initial phase of therapy if we can avoid seeing more than 1 person at a time until we have an understanding of what’s going to be the most effective management plan for you. Then you can recommence seeing them for your (other injury/management) if you wish to.
Can’t you just manipulate my back?
No, if we just “manipulate” we wouldn’t be addressing the root cause of your problem. Joints just can’t move themselves – we are addressing your muscles that have influenced this joint by release them and then we’ll be able to do some mobilisations to reduce its stiffness. If we just moved the joint and didn’t focus on strengthening it to stabilize it in the position and releasing the muscle around it, it will end up happening again.
Am I "bone-on-bone" on my X-Ray?
Bone on bone is often a term used by other practitioners to help describe the extent of wear and tear in your joints. Particularly in the back realistically this cannot occur. The anatomy of the joints in the spine show discs between them. Even with extensive disc degeneration, loss of disc height and dehydration the bones will never 100% be touching. The outsides may and wear out the cartilage but i can assure you, you are not “bone on bone”.
Can you feel my disc bulge?
No, the anatomy of your back makes it impossible for us to feel that.

Those bones in your back sticking out in the centre (spinous processes) and the bony projections to the side are your transverse processes. In between there are facet joints. Along with these bony parts, all your muscles and tissues and skin are in the way.

What is Tendinopathy?
The breaking down of a tendon due to overloading and excess stress causing it to become thickened and swollen leading to pain, tight muscles and reduced movement.
What is a Management Plan?
The use of management plans help us to set goals and have them write in front of us. Research shows those who write down their goal and have it seen regularly are more likely to achieve them. By us creating this plan together we can both stay accountable to helping you restore, improve and enhance your optimal movement.
What is your Cancellation Policy?
The cancellation policy is NOT a money making venture, but a way to create fairness to staff, management and clients that are on waiting lists. We send you reminder texts 24 hours prior at this time it is expected for you to change/swap/re-arrange your appointment. We try to be flexible and helpful whenever possible however if there isn’t an emergency and cancellations or last-minute reschedules occur after this time policies will be enforced. We have policies for no shows, late cancellations and last minute reschedules. Check them out on:


How do I contact the Clinic?
You can contact via email (info@bettermovesphysiotherapy.com) or via phone (03)7018 3172 – leave a message and the receptionist or therapist will get back to you as soon as possible.
What are Gap Fees?
Gap fees are the difference between the rebate you get from your private health insurer or medicare and the const of the consultation.
Isn’t Medicare “free”?
Medicare is not free. Unfortunately sometimes clients are lead to believe it is a free appointment. Medicare only cover $52.95 of the consultation, the rest of the consultation fee is up to you to cover.
What happens in an initial appointment?
We will do a full assessment of your injury and assess what the clinical reasoning is of your reduced range of motion/pain/weakness/tightness. We will then do some manual treatment and reassess your results. Pending on the results a stretching/mobilising/exercise program will be set up of which we will run through it. You will then need to do the exercises over a particular timeframe and we can then reassess whether you are same/better/worse and implement a program from there.
What is Pilates?
Clinical Pilates is an intense movement regime that incorporates workouts for your abdominal, leg, arm and back muscles. Clinical Pilates encourages you to think about how you perform everyday movements.

It heightens your body awareness, which in turn improves your overall agility, flexibility and strength.

It helps you ensure your body is working at its optimal level.

Do I use Rigid or Kinesio Tape?
Rigid taping is a type of tape that helps to provide joint stability and/or restrict movement. It can be used to protect a joint or muscles particularly in sport to help enhance the clients function.

Kinesio Tape often brightly coloured helps to encourage movement, increase proprioception, reduce fluid and inflammation and provide a lower level of stability than rigid taping. Often used on muscles rather than joints to help them offload an area, or to provide compression. It is made out of cotton and it is hypoallergenic. It has a large degree of stretch to it, because it can increase tension onto a muscle and create little wrinkles it increases it surface area therefore increasing more blood flow to the area, helping to reduce inflammation and pain.

What are the main benefits of Pilates?
The main benefits are

  • Increased muscle tone
  • Increased strength
  • Flexibility
  • Improved overall mobility
  • Precision with which you move
What is a Scheduled Fee Update?
A Scheduled Fee Update is a change to the current prices in the practice influenced by price changes from, increased skills and professional development, the government with TAC/Workcover/HICAPS fees and terminal payment surcharges. These changes directly influence the practice and then we need to update also.
What is Fisiocrem?
Fisiocrem is a natural product used to relieve pain and reduce inflammation on the injured area. It has arnica, mallaleuca and other natural ingredients in it making it give that cool heat sensation. It is great because it won’t interfere with any other medication such as voltaren which has ibuprofen – which means you may be doubling up on the dosage if you are taking oral voltaren. Also it is very likely you won’t have any allergic reactions to it.


Should I use Epsom Salts?
Epsom salts can assist with muscle aches. It is a salt that contains magnesium and other minerals. Magnesium helps to penetrate the skin and go into the muscles. This helps to draw out fluid from the body, reduce inflammation causing relaxation by also detoxifying the area. It can be used on swollen joints in a pillow case and wrapped around the area, or you can have a bath in it. You need to use 2-3 cups. Baking soda will also assist in transferrability of the magnesium into the body.
Do I need a good pillow?
Having a pillow that keeps you head and neck in line with your body whilst you sleep will reduce the risk of pressures on the joints, stretching out muscles for a prolonged time whilst also compressing the other side, causing you to have pain and stiffness throughout the next day.
What is “TENS"?
Transcutaneous electrical nerve stimulation “TENS”  – is a conservative method used for pain relief. TENS (different to EMS which is used more for strengthening through muscular contraction). Vibration feel that stimulates the muscle through the nerve. The nerve gets stimulated through vibration and interrupts the pain pathway. Similar to when you smack/slap yourself before ripping off a bandaid! Important to never been used if you have/have had cancer or a pacemaker.
What is a Lacrosse Ball?
Also known as pressure point balls used to help relieve trigger points in muscles. These muscles are firm to get specific pressure on the area required. Can be used in many spots on the body to assist with reducing muscle aches and tightness.
What is a Spikey Ball?
Similar to a lacrosse ball but it has spikes. These balls often have more give and therefore not as much pressure can be placed through them helps to increase blood flow to an area through stimulation of the skin and lifting up the connective tissue encasing the muscles. This allows the muscles to then benefit from icnrease blood flow, allowing increased extensibility and relieving tension.

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